About FMFB-A:
As a background, FMFB-A started its operation in 2004, and is part of the Aga Khan Agency for Microfinance (AKAM), which has financial institutions operating in different countries throughout the world. It is affiliated with the Aga Khan Development Network (AKDN), a group of development agencies working in health, education, culture and rural economic development. For more information, please visit our website: www.fmfb.com.af.
Job Summary:
The facility of technical support to Branches and HO users by performing remote through Telephone, Ticketing system, and Onsite support.
Job Details:
| Title | IT Services Management Assistant | # of Vacancies | 1 |
| Nationality | Afghan | Grade, Salary | As per the Bank salary scale |
| Type | Full-Time | Closing date | April 28, 2026 |
| Duration | Permanent | Location | IT Department |
| Vacancy No. | FMFB-SA-0031-2026 | Gender | Male |
Position Duties and Responsibilities:
- Providing first-level support contact and conveying IT solutions to the branches and HO department’s inquiries and issues.
- Properly escalate unresolved queries to the next level of IT support/Unit.
- Track, Route, and redirect problems to correct IT resources.
- Ensure to Keep updating users/requesters’ Tickets on the Ticketing system.
- Walk users through problem-solving processes.
- Follow up with users/requesters to provide feedback and see problems through a proper resolution.
- Utilize better user service skills and exceed customer’s/requester’s expectations.
- Ensure proper recording, documentation, and closures of the reports are in place.
- Any other identical tasks assigned by the respective supervisor/s.
Job Specification:
- A university degree in IT field or Computer Sciences fields.
- A minimum of 2 years’ experience in IT troubleshooting or functional role.
- Ability to communicate, written and orally, in English and Dari/Pashto.
- Ability to work in a systematic and well-organized manner, with technical skills.
- Ability to have IT Troubleshooting, Computer Configurations, and Hardware repair skills.
- Ability to Travel in Fields/Provinces where FMFB operates.
Submission Guideline:
If you meet the above requirements, we are encouraging you to apply for this position. Please send us your CV along with a cover letter via email at (vacancies@fmfb.com.af).
Please make sure that your email includes the vacancy ID as the subject line.
Note that, only the candidates who are meeting the requirements of the position will be shortlisted.