Who awarded FMFB-A the certification?
The certification was awarded by Inclusion [Social Ratings], an international social rating agency specializing in responsible finance and social performance assessments.
FAQs
This category is for showing the FAQs for customers.
What is the Client Protection Certification?
The Client Protection Certification is an independent evaluation that measures how well a financial institution protects the rights and interests of its clients. It is aligned with the CERISE+SPTF Universal Standards of Social Performance Management, a global benchmark for responsible finance.
Is there a complete Tutorial or Guide on how to use SMS Banking Services?
Yes. We at FMFB-A developed a comprehensive SMS Banking User Manual that takes you through a step-by-step journey on how to use SMS Banking Services. To receive the document, all you need to do is to send us an email to customerservices@fmfb.com.af or contact us by dialing 599 and request for the “SMS Banking User … Read more
Does FMFB-A charge for the use of SMS Banking Services?
No. FMFB-A does not impose any charges to be passed on to customers. Only the normal charges will be applied per SMS as set by your telecommunication network (carrier).
Are the SMS Codes case sensitive?
No. They are not case-sensitive.
What number should send SMS Banking enquiries to?
To request information about your account you can send an SMS to 599 with a specific “SMS Code”. The SMS Codes to use are as follows:
What should I do if I get my phone/number lost or stolen?
If the Mobile Phone Number which is registered for SMS Banking is lost, stolen or sold to another individual, then you should immediately notify FMFB-A of the incident and cancel the SMS Banking Services.
Can I register more than one mobile phone for SMS Banking?
No. Only one mobile phone number can be registered for SMS Banking services.
What type of SMS enquiries can I make
Once you are registered for SMS Banking Services, you can request the following at any time:
Is there a complete Tutorial or Guide on how to use SMS Banking Services?
Yes. We at FMFB-A developed a comprehensive SMS Banking User Manual that takes you through a step-by-step journey on how to use SMS Banking Services. To receive the document, all you need to do is to send us an email to customerservices@fmfb.com.af or contact us by dialing 599 and request for the “SMS Banking User … Read more