FMFB-A Gold Client Protection Certification

FMFB-A is committed to:

Inclusion [Social Ratings] conducted an in-depth review of FMFB-A’s policies, practices, and client-facing processes. This included documentation review, interviews, and checks against the CERISE+SPTF client protection indicators.

For clients, the certification means:

The certification assesses FMFB-A’s performance in several critical areas:

The certification is valid for three years (2025–2028). FMFB-A will also undergo annual monitoring to ensure that client protection practices remain in place and continue to improve.

Gold is the highest level of certification. It indicates that FMFB-A meets the most stringent criteria for client protection, including transparency, fairness, responsible product design, and strong data/privacy safeguards.

The certification was awarded by Inclusion [Social Ratings], an international social rating agency specializing in responsible finance and social performance assessments.

The Client Protection Certification is an independent evaluation that measures how well a financial institution protects the rights and interests of its clients. It is aligned with the CERISE+SPTF Universal Standards of Social Performance Management, a global benchmark for responsible finance.