Collection Officer

About FMFB-A:

As a background, FMFB-A started its operation in 2004, and is part of the Aga Khan Agency for Microfinance (AKAM), which has financial institutions operating in over different countries throughout the world. It is affiliated with the Aga Khan Development Network (AKDN), a group of development agencies working in health, education, culture and rural economic development.

Job Details:

TitleCollection Officer# of Vacancies1
NationalityAfghanGrade, SalaryCommission paid based on loan amount recovery
TypeFull-timeClosing dateJune 18, 2024
DurationFix TermGenderMale
LocationBaharak BranchVacancy No.#FMFB-HR-0084-2024

Duties and responsibilities:

  • Visit client, guarantor, their businesses, and collateral along with the branch manager/Deputy manager to ensure their existence and the conditions.
  • Find out the reason/s why the loan was not repaid on time and report it to the recovery unit.
  • Visit client, guarantor, and collateral owner for the recovery process and agree with parties for

repayment of the loan as per the recovery guideline.

  • Follow up with parties on agreed repayment through mobile calls or personal visits.
  • Follow up on NPL accounts to bring down the percentage of NPL by organizing personal/joint visits.
  • for recovery of overdue amounts.
  • Obtain approval for filing cases with the authorities from the recovery unit on case to case basis, register the case, and monitor its progress for recovery of the overdue amount.


  • Primary and Secondary school and High school graduate is preferred.
  • Work experience of 2 years.
  • Well articulate in the predominant local language of the area in which she/he works; good communication, negotiation, and presentation skills; good understanding of the business process; good understanding of the business-related laws/regulations of the government; good understanding of the business potential in the area in which s/he works; and a good level of familiarity with the population of the area in which s/he works. 
  • Belief in, and commitment to establishing and maintaining good relations with the client; being tactful and courteous; social concern and sensitivity to the culture/traditions of the area of his / her engagement; belief in, and in practice promoting professional confidentiality; enthusiasm in the job, specifically in working in the field with clients; being mature and self-disciplined.

Submission Guideline:

If you meet the above requirements, we are encouraging you to apply for this position. Please send us your CV along with a cover letter via email at (

Please make sure that your email includes the vacancy ID as the subject line.

Note that, only the candidates who are meeting the requirements of the position will be shortlisted.

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FMFB-A strives to provide an equal employment opportunity to each qualified candidate/applicant, without regard to race, color, religion, ethnicity, national origin, sex, age, social status, cast/creed, language, disability, marital status, or political affiliation.